Terms & Conditions
Effective 14 July 2026 — by booking, you agree to the below
1. Appointments & 2. Deposits
Appointments can be made via our booking platform, WhatsApp or any official Dolls & Lashes channel. Your appointment is only confirmed once the required booking deposit has been received (where applicable).
- A non-refundable booking deposit may be required to secure your appointment.
- Deposits are deducted from your final service total.
- Deposits are transferable only with sufficient notice per our cancellation policy.
3. Cancellations, 4. No-Shows & 5. Late Arrivals
- A minimum of 24 hours' notice is required to cancel or reschedule; less notice may forfeit your deposit.
- No-shows result in loss of deposit, possible refusal of future bookings, and full upfront payment for future appointments.
- Arriving more than 15 minutes late may shorten or reschedule your appointment; if treatment cannot be completed, the deposit is forfeited.
6. Refunds & 7. Touch-Ups
No refunds on services already performed. Concerns must be reported within 48 hours — where the issue results from the application process, a complimentary correction may be offered. Corrections exclude issues caused by incorrect aftercare, oils or excessive moisture, sleeping habits, picking or pulling lashes, or natural shedding.
8. Foreign Fills & 9. Allergies / Medical Conditions
We reserve the right to refuse fills completed by another artist; an existing set may need safe removal first. Clients must disclose eye conditions, allergies, pregnancy (where relevant), recent eye surgery, skin conditions and any relevant medical conditions. A patch test is available on request.
10 – 14. Client Responsibility, Guests, Photography, Vouchers & Products
Clients agree to provide accurate information, follow aftercare, and report discomfort immediately. Only clients receiving treatment should attend unless prearranged. Completed work may be photographed for portfolio and social media — tell your technician if you prefer not. Gift vouchers are non-refundable and expiry dates apply. Products may only be returned if defective or supplied incorrectly, subject to SA consumer protection legislation.
15 – 18. Liability, Right to Refuse, Pricing & Acceptance
Dolls & Lashes is not liable for allergic reactions where no allergy was disclosed, damage from not following aftercare, or loss of personal belongings. Nothing limits your rights under the Consumer Protection Act, 2008. We may refuse service where behaviour is abusive or treatment is unsafe. Prices may change without notice; confirmed bookings are honoured at the quoted price. Booking an appointment constitutes acceptance of these terms.